Refund & Cancellation Policy
Cancelling
You can cancel any subscription yourself at Settings → Billing → Cancel. There is no cancellation fee, no notice period, and no requirement to contact support or speak to anyone.
Cancellation takes effect at the end of the current billing period. You keep full access until that date, after which the account moves to the Free plan. Your data is retained, not deleted.
Refunds
| Situation | Outcome |
|---|---|
| Within 7 days of a first-time subscription | Full refund, no questions asked |
| Annual plan, within 14 days of purchase or renewal | Full refund |
| Billed after you had already cancelled | Full refund |
| Service materially unavailable for more than 72 consecutive hours | Pro-rated refund for the affected period |
| Duplicate or clearly erroneous charge | Full refund |
| Mid-period cancellation of a monthly plan | No refund for the remainder — access continues to period end |
How to request one
Email billing@onzira.com from your account email with the invoice number. We acknowledge within 2 business days and, where approved, submit the refund within 5 business days.
Refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the credit — that part is outside our control.
Downgrades
Downgrading to a lower plan takes effect at the next renewal, so you keep what you paid for. If the new plan has lower limits, any usage above the new limit is retained but you will not be able to add more until you are back under the limit. Nothing is deleted because of a downgrade.
Free plan
The Free plan is genuinely free. It requires no card and does not expire into a paid plan.